Appointments

Non-urgent advice: Appointment Location

Please note that Inspire Health is a multi-site practice having surgeries at both Avenue House Surgery and Hasland Medical Centre.

Dependant on availability and the clinical need, you may be required to attend either surgery location.

Please speak with a member of our administration team should you have any queries regarding this. 

Urgent appointments

If you have a medical issue that you feel requires same-day advice, please contact the Practice.

Your request will be reviewed by a senior GP, who will assess the information you provide and advise you on the most appropriate next steps.

This may include clinical guidance, a same-day appointment if clinically required, or signposting to an alternative service.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01246 244040, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

If you have a routine medical issue, please complete our online appointment request form. Your request will be triaged by a clinician, and you will be advised on the most suitable outcome based on your needs. This may include an appointment, self-care advice, or signposting to an appropriate service: Contact us about your request – appointment request form

Alternatively, to request a routine appointment in the next 7 days:

  • phone us, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointment FAQs

Do you need mental health support?

Have you seen the mental health project created by our patients group (run by our patients) and their great mental health resources for patients living in and around Chesterfield? 

See Mental Health Support in Chesterfield
See your local pharmacist first, these conditions are now funded by the NHS to your local pharmacy. 

– Sinusitis
– Sore Throat
– Earache
– Insect Bites 
– Impetigo 
– Shingles 
– Urine Infection for women 16-64 

About Pharmacy First
Advanced Clinical Practitioners (ACP), Paramedic Practitioners (PP) and Physician Associates (PA) are all highly trained clinicians and are part of NHS England’s long-term plan to increase the number of additional healthcare professionals, which gives GPs more time to focus on complex patient needs.

While traditionally, patients would see a GP for all issues, this is no longer the case, these roles increase capacity and access for our patients and give our GPs valuable time to focus on patients with complex medical needs.
 
Read more about Alternative Clinicians

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We’re committed to equitable access to care. If you need support, please speak to your GP. Together, we’ll agree reasonable adjustments and record a personalised plan.

Where appropriate, adjustments the Accessible Information Standard may include:
– Physical access help (wheelchair‑friendly routes, accessible seating, escort to rooms).
– Flexible appointments (longer/double slots, quieter times, remote consultations where appropriate).
– Sensory‑friendly options (reduced noise/lighting, clear step‑by‑step processes, breaks during examinations).
– Help with forms and digital access (supported completion, non‑digital alternatives where needed).
– Carer/advocate involvement with your consent.

Not every adjustment is possible in every situation. We’ll consider clinical safety, service availability, and individual need, and review your plan when you visit or if anything changes.   

Cancelling or changing an appointment

To cancel your appointment:

  • Call us on 01246 244040, Monday to Friday from 8am to 6:30pm, and choose option 4 to cancel or change a GP appointment.
  • Call us on 01246 244040, Monday to Friday from 8am to 6:30pm, and choose option 1 to cancel or change a nurse or pharmacy appointment.
  • If you need to cancel a ‘HUB’ appointment and the surgery is closed please call 01246 957 549 and follow the instructions. This number is operational Weekdays from 6pm.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond, we will do our best to accommodate.

Home visits

If you require a home visit, please contact the practice by telephone from 8am. 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. You can also be visited at home by a community nurse if you are referred by your GP.